Privacy Policy

1. Legal Identity

The Russell Recovery Ranch is operated under the legal name THE RUSSELL RECOVERY RANCH, a Single Member Limited Liability Company (LLC).

In this Privacy Policy, “Russell Recovery Ranch,” “the Ranch,” “we,” “our,” and “us” refer to THE RUSSELL RECOVERY RANCH and its authorized owners, representatives, staff, volunteers, contractors, or agents where applicable.

2. Information We May Collect

We may collect information that you voluntarily submit through the website, by phone, by email, through donation tools, through appointment requests, through feedback forms, or through direct communication with the Ranch.

This information may include:

• Name, phone number, email address, and preferred contact method
• Appointment, tour, volunteer, donation, or general request details
• Community service information, including county, court, agency, program, case reference, required hours, completed hours, deadlines, documentation status, and supervising contact details
• Emergency contact information when relevant to participation or safety
• Donation information, receipt requests, donor notes, sponsorship information, and payment confirmation details
• Feedback, reviews, testimonials, comments, ratings, photos, videos, or other content submitted by you
• Communication records, including emails, text messages, form submissions, voicemails, and notes related to your request
• Information about participation, attendance, eligibility review, Ranch activity history, or follow-up needs

You should only submit information that is accurate, necessary, and appropriate for the request you are making.

3. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics tools, embedded services, or third-party platforms.

This may include:

• IP address
• Browser type and device type
• Operating system
• Pages visited and general website activity
• Referring website or search source
• Date and time of visit
• Approximate location based on technical data
• Security logs, spam prevention signals, and form protection data

This information helps maintain website security, prevent abuse, improve the website, understand traffic, and keep online forms functional.

4. How We Use Information

The Ranch may use collected information for legitimate Ranch-related purposes, including:

• Responding to requests, questions, messages, and form submissions
• Scheduling tours, appointments, volunteer work, visits, or Ranch activities
• Reviewing community service requests and maintaining service records
• Verifying attendance, participation, documentation, or completed hours
• Providing donation receipts, acknowledgments, or donor follow-up
• Maintaining administrative records and internal Ranch notes
• Improving website content, forms, user experience, and Ranch operations
• Managing feedback, testimonials, reviews, and public-facing comments
• Communicating updates, confirmations, reminders, or follow-up information
• Protecting the safety, property, privacy, and operations of the Ranch
• Complying with legal, court, agency, accounting, tax, or recordkeeping obligations

We do not use submitted information for purposes unrelated to Ranch operations unless permitted by law, authorized by you, or reasonably necessary to protect people, animals, property, legal rights, or safety.

5. Community Service Records

If you request or participate in court-ordered, agency-requested, school-requested, or program-related community service, we may collect and maintain records related to your request and participation.

Community service records may include:

• Participant name and contact information
• Request details and eligibility review notes
• Court, county, agency, school, program, or supervising authority information
• Required hours, completed hours, deadlines, attendance notes, and status updates
• Documentation received, documentation needed, and verification records
• Supervising contact information and case reference details when provided
• Notes regarding conduct, scheduling, missed appointments, completion, or refusal of verification

Community service information may be shared with courts, agencies, supervising authorities, schools, programs, probation offices, attorneys, or other relevant parties when necessary to verify participation, respond to documentation requests, comply with legal requirements, or confirm information submitted by the participant.

6. Donations, Receipts & Payment Information

If you make a donation, payment, sponsorship, or contribution, we may collect information necessary to process the transaction, acknowledge the contribution, maintain records, and provide a receipt upon request.

Payment information may be processed by third-party payment providers, donation platforms, banks, card processors, Venmo, PayPal, Stripe, Cash App, or other payment services used by the Ranch. The Ranch may receive confirmation details, donor contact information, transaction status, notes, and receipt-related information, but full payment card or banking details are generally handled by the payment processor.

Receipts may confirm the amount received and date of contribution. A receipt does not guarantee tax-deductible treatment. The Ranch may provide business tax information when reasonably necessary for receipts, sponsorship records, vendor records, payment records, or administrative purposes.

Donors are responsible for consulting their own tax professional before claiming any deduction, business expense, sponsorship expense, write-off, or tax benefit.

7. Feedback, Testimonials & Reviews

If you submit feedback, a testimonial, review, rating, comment, photo, video, story, or other content to the Ranch, we may review, store, organize, edit for clarity, and use that content for Ranch-related purposes.

Feedback may be used internally to improve Ranch operations. With appropriate discretion, selected feedback or testimonials may also be used publicly for website, fundraising, educational, promotional, or informational purposes.

If you do not want your name, image, story, or submitted content used publicly, notify the Ranch in writing. The Ranch will make reasonable efforts to honor written requests but cannot guarantee removal of content already published, printed, shared, indexed, archived, or distributed by third parties.

8. Photos, Videos & Media

The Ranch may capture or receive photos, video, audio, written stories, testimonials, and other media related to Ranch activities, events, animal care, volunteer work, community service, fundraising, education, or outreach.

Media may be used for documentation, safety review, training, educational materials, website content, social media, fundraising, promotional materials, or Ranch records.

Individuals who do not wish to appear in public-facing media should notify Ranch staff in writing before participating. The Ranch will make reasonable efforts to respect such requests where practical.

9. Cookies & Tracking Technologies

The website may use cookies, pixels, local storage, analytics tools, security tools, embedded content, or similar technologies to help the website function, improve performance, protect forms from spam, understand visitor activity, and provide a better user experience.

Cookies may be used for basic website functionality, form protection, session handling, analytics, embedded maps, embedded media, social media tools, or third-party services.

You can adjust cookie preferences through your browser settings. Disabling cookies may affect website functionality, forms, embedded content, or security features.

10. Third-Party Services

The website may use or link to third-party services, including but not limited to:

• Website hosting providers
• Email and communication tools
• Donation and payment processors
• Analytics and security services
• Spam prevention and captcha tools
• Embedded maps and location tools
• Social media platforms
• Scheduling, form, CRM, or database tools

Third-party services are governed by their own privacy policies, terms, security practices, processing rules, and data retention policies. The Ranch is not responsible for the privacy practices, content, outages, policies, or actions of third-party services.

11. When Information May Be Shared

The Ranch does not intend to sell personal information submitted through the website. However, information may be shared when necessary for legitimate Ranch-related, legal, administrative, safety, or operational purposes.

Information may be shared with:

• Authorized Ranch owners, staff, volunteers, contractors, or representatives
• Service providers who help operate the website, forms, CRM, email, hosting, payment tools, security tools, or communications
• Courts, agencies, schools, programs, probation offices, attorneys, or supervising authorities when related to community service or documentation
• Payment processors, donation platforms, banks, or accounting professionals when related to donations, payments, refunds, records, or receipts
• Professional advisors, including legal, tax, accounting, insurance, or compliance advisors
• Law enforcement, emergency responders, courts, regulators, or government entities when required by law or necessary for safety
• Other parties with your consent or at your direction

We may also disclose information if we believe it is necessary to protect life, safety, animals, property, Ranch operations, legal rights, or the rights of others.

12. How Long Information Is Kept

The Ranch may retain information for as long as reasonably necessary to respond to requests, provide services, verify participation, maintain community service records, process donations, provide receipts, manage feedback, preserve business records, resolve disputes, comply with legal obligations, or support Ranch operations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, tax or accounting needs, court or agency requirements, safety concerns, and operational needs.

13. Data Security

The Ranch takes reasonable steps to protect information submitted through the website and related systems. These steps may include access controls, secure hosting practices, form protections, administrative restrictions, security monitoring, and limited access to sensitive information.

However, no website, email, text message, database, payment platform, or online system can be guaranteed completely secure. By submitting information online, you acknowledge that there are inherent risks in electronic communication and online storage.

Please do not submit highly sensitive information unless it is necessary for your request or participation.

14. Children & Minors

This website is not intended to knowingly collect information from children without appropriate parent, guardian, court, school, program, or supervising authority involvement where required.

If a minor participates in Ranch activities, the Ranch may collect limited information necessary for scheduling, safety, participation, consent, emergency contact, community service verification, or documentation.

Parents or guardians may contact the Ranch with questions about information submitted by or about a minor.

15. Sensitive Information

Some requests may involve information about personal circumstances, health limitations, recovery-related interests, court involvement, community service, accessibility needs, safety concerns, or other sensitive details.

The Ranch uses sensitive information only as reasonably necessary to review requests, schedule safely, maintain records, communicate with relevant parties, support participation, or comply with legal and operational requirements.

The Ranch is not a medical provider, therapy provider, legal provider, or emergency service. Do not use website forms to submit emergency requests or urgent medical, mental health, or safety situations.

16. Communications

By submitting your phone number, email address, or contact information, you authorize the Ranch to contact you regarding your request, appointment, donation, receipt, feedback, community service, volunteer interest, participation, or related follow-up.

Communications may occur by phone, text, email, voicemail, mail, website form, or other reasonable contact methods. Standard messaging, data, or carrier rates may apply depending on your service provider.

You may ask the Ranch to stop non-essential communications. Some communications may still be necessary for scheduling, records, receipts, legal obligations, safety, or active participation matters.

17. Your Choices & Requests

You may contact the Ranch to request that your information be corrected, updated, reviewed, limited, or removed where reasonably possible.

Some information may need to be retained for legal, accounting, tax, donation, community service, documentation, safety, operational, or dispute-resolution purposes. The Ranch may not be able to delete records that must be preserved or that are needed for legitimate Ranch-related reasons.

Requests should include enough information for the Ranch to identify the relevant record or communication.

18. Sale of Personal Information

The Ranch does not intend to sell personal information submitted through the website. Information is used for Ranch-related communication, operations, recordkeeping, donations, scheduling, participation, community service, safety, and compliance purposes.

19. External Links

The website may contain links to external websites, payment pages, donation platforms, social media profiles, maps, embedded media, or third-party resources.

Once you leave the Ranch website or interact with a third-party service, that service’s own privacy policy and terms may apply. The Ranch is not responsible for the privacy, security, accuracy, availability, or content of external websites or services.

20. Changes to This Privacy Policy

The Ranch may update, revise, replace, or modify this Privacy Policy at any time. The effective date may be updated when changes are made.

Continued use of the website, submission of forms, donations, communication with the Ranch, or participation after changes are posted indicates acknowledgment of the revised Privacy Policy.

21. Contact Information

Questions about this Privacy Policy, submitted information, donation receipts, communication preferences, feedback records, or community service records may be directed to: