Who this policy covers
This policy explains how THE RUSSELL RECOVERY RANCH LLC, a Tennessee limited liability company, handles information submitted through russellrecoveryranch.com, Ranch email and phone communications, organization inquiries, giving, community-service requests, participation, feedback, and related records.
By using the website or communicating with the Ranch, you acknowledge this policy.
Information you provide
The Ranch may collect information you voluntarily submit through the website, email, phone, payment tools, feedback, or direct communication.
- Name, role, organization, phone number, email address, and preferred contact method.
- Organization mission, people served, current need, goals, participation idea, group size, timing, frequency, access notes, service interests, and working budget information.
- Community-service hours, deadline, county, court, school, agency, program, supervising contact, case reference, paperwork, and documentation needs.
- Giving confirmations, donor notes, receipt requests, sponsorship details, and related records.
- Feedback, testimonials, reviews, comments, photos, videos, stories, and communication records.
- Attendance, participation, scheduling, eligibility, documentation, or follow-up records when relevant.
Information collected automatically
Hosting, security, form-protection, embedded-service, analytics, and technical systems may automatically process IP address, browser and device type, operating system, pages visited, referring source, date and time, approximate technical location, security logs, spam signals, and similar activity.
The Ranch’s dedicated partnership lead record is designed not to store a visitor IP address or browser signature, although hosting, email, reCAPTCHA, and security providers may process technical information under their own policies.
How information is used
The Ranch uses information for legitimate Ranch operations and only as reasonably necessary for the request, safety, documentation, legal obligations, administration, or your direction.
- Responding to questions, organization inquiries, community-service requests, giving, receipts, and feedback.
- Reviewing fit, staffing, access, safety, timing, budget, scheduling, and Ranch availability.
- Maintaining lead, communication, attendance, service-hour, documentation, giving, and administrative records.
- Protecting people, animals, property, privacy, website security, and Ranch operations.
- Improving forms, content, communication, and Ranch processes.
- Complying with court, agency, accounting, tax, insurance, legal, or recordkeeping obligations.
Organization partnership inquiries
The organization inquiry requests organizational and planning information. Do not submit participant names, diagnoses, medications, legal matters, treatment records, or other confidential individual histories.
A submitted inquiry is saved in a separate WordPress Ranch leads table and emailed to the Ranch team for human review. It does not schedule a visit, create a quote, or promise availability.
Community-service records
Community-service requests may be made by email and, if offered later, through a separate community-service form. Records may include contact details, eligibility review, referring authority, required and completed hours, deadlines, attendance, documentation, signatures, conduct, missed appointments, supervising contacts, and verification status.
Relevant information may be shared with courts, schools, programs, agencies, probation offices, attorneys, or supervising authorities when necessary to verify participation, respond to documentation requests, confirm submitted details, or comply with law.
Giving, Venmo, payments, and receipts
The Ranch currently links to its official Venmo profile for financial gifts. Venmo processes payment credentials under its own terms and privacy policy. The Ranch may receive confirmation, sender information, transaction notes, status, and receipt-related details but generally does not receive full banking credentials.
Receipt records may include the date and amount received. A receipt does not guarantee any tax treatment. Donors should consult their own qualified professional.
Feedback, testimonials, photos, and video
Submitted or captured feedback, testimonials, photos, video, audio, stories, reviews, or other media may be kept for documentation, safety, training, education, fundraising, website, social media, promotion, or Ranch records.
Tell the Ranch in writing before participating if you do not want to appear in public-facing media. The Ranch will make reasonable efforts to respect the request but cannot guarantee removal from incidental, archived, indexed, printed, shared, or already-published material.
Retention
The Ranch may retain information as long as reasonably necessary to respond, provide services, review fit, document community service, verify participation, maintain giving and receipt records, resolve disputes, protect operations, preserve business records, or meet legal, court, agency, tax, accounting, insurance, or safety requirements.
Retention varies by record type and purpose. Some records cannot be deleted immediately when a legitimate legal, operational, documentation, or dispute-resolution reason requires preservation.
Security
The Ranch uses reasonable measures such as access controls, secure hosting, administrator restrictions, form protection, and limited access. No website, email, text, payment platform, form, or database can be guaranteed completely secure.
Submit only information necessary for the request. Do not use website forms or ordinary email for emergencies or unnecessary confidential medical, treatment, legal, or identifying participant information.
Minors and sensitive information
The website is not intended to knowingly collect information from children without appropriate parent, guardian, school, court, agency, program, or supervising-authority involvement where required. Limited information may be collected when necessary for consent, safety, scheduling, participation, documentation, or community-service verification.
Some requests may involve accessibility, court involvement, personal circumstances, recovery-related interests, or other sensitive details. The Ranch uses such information only as reasonably necessary for review, communication, documentation, safe participation, operations, or law. The Ranch is not a medical, therapy, legal, or emergency provider.
Communications
By providing contact information, you authorize the Ranch to respond about your request, inquiry, appointment, participation, community service, gift, receipt, feedback, or related follow-up by reasonable methods such as email, phone, text, voicemail, or mail. Carrier rates may apply.
You may ask to stop non-essential communication. Some messages may still be needed for active scheduling, safety, documentation, receipts, legal obligations, or current participation.
Your choices and requests
You may ask the Ranch to review, correct, update, limit, or remove your information where reasonably possible. Include enough detail to identify the relevant record. Some information may need to be retained for legal, court, agency, safety, giving, accounting, tax, documentation, operations, or dispute-resolution purposes.
External links and services
External websites, Venmo, social media, maps, embedded video, email, hosting, reCAPTCHA, and other services operate under their own privacy policies, terms, availability, and security practices. The Ranch is not responsible for third-party content or practices after you leave the Ranch website or interact with those services.
Policy changes and contact
The Ranch may update this policy. Continued website use, communication, submission, giving, or participation after a revision is posted acknowledges the updated policy.
Privacy questions and record requests may be directed to THE RUSSELL RECOVERY RANCH LLC at (865) 360-8331 or therussellrecoveryranch@gmail.com.